- Collection
designer radiators
designer towel radiators
standard towel radiators
underfloor convectors
![logo[1]](https://radox-radiators.com/wp-content/uploads/2023/10/logo1.svg "logo[1]"){kind=logo}
- Collection
designer radiators
designer towel radiators
standard towel radiators
underfloor convectors
We are glad to see that you are interested in our company, our products and our services and we would like to provide you with some highlights regarding the way we handle and protect your personal data.
Please read carefully this policy in order to understand how we handle your personal data.
Please visit this section regularly as the policy may be subject to change or update. Any significant changes to this policy will be notified.
By using this website, you agree to the collection, processing, and transfer of your data as described in this privacy policy.
In addition to this policy, please read our Cookie Policy.
Should you need any additional information on how we use your personal data, you can write us using the Contact page or you can send an email at .
RADOX is the Romanian leading brand name in design radiator and towel rail manufacture, founded in 1993 in Bucharest, the capital of Romania, by Cornel ROSU. Always focused on market needs, we offer solutions to designer heating in the bathroom, home and offices.
Still privately owned by ROSU family, RADOX deliveres its radiators and convectors mainly in Europe, but also in Australia and New Zealand, and countries from Asia, Africa, North and South America.
By hiring top designers and engineers, who use the best materials possible, RADOX offers luxury products at affordable prices.
Our goal is to build good relations by manufacturing and marketing efficient and innovative products. We never offer excuses, we offer solutions and always promptly deliver to our clients a quality product that exceeds their expectations. Our customers deserve the best, so we give them the best products on the market.
We offer a 10 years guarantee to back all this up! Proud of the quality of our radiators and convectors, we have been certified to ISO 9001 and ISO 14001 by SRAC/IQNET.
Our headquarters and storage are located in:
Timișoara Boulevard, no. 80, 6th district, postal code 061334, Bucharest, ROMANIA.
We are registered in the Trade Register with:
registration number J40 / 6203/2002 and our unique identification code is RO14764539.
Phone: +4021-444.07.41 / +4021-444.07.42
Fax: 021-444.07.43
E-mail:
Website: www.radox-radiators.com
Accessing or using any part/function of the radox-radiators.com website, you agree to accept and comply with the terms, conditions and policies mentioned and/or available through hyperlink and you admit to have the minimum legal age according to the applicable national law. If you do not accept the terms, conditions and policies set forth in this documentation, then you should not continue to access our website and/or use our services.
The content available on our website: images, texts, web graphics, scripts, software, design rights, model rights, patents, trademarks are the entire property of RADOX and are protected by copyright, intellectual and industrial property laws. Using any of the elements listed above without the consent of RADOX is punished according to the law.
RADOX may offer its User / Customer, by agreement, a limited right to use a certain content of the website. This agreement applies strictly to the defined content (s), for the period set forth in the agreement and only to the person (s) entitled to use such content, without being able to use other content of the Radox-radiators.com website.
Using any trademark on Radox-radiators.com does not constitute advertisement for that company. RADOX assumes no liability and cannot be held responsible for damages caused using the content present on the website.
Please report any possible copyright infringement you may notice on the website to .
Generally, the personal data we collect is provided by you through email, on the website, social media, or during your visits to our headquarters.
We may also receive your personal data from legal persons you represent in relation to Radox, in case you are, for example, named as a contact person or legal representative. In all cases where we receive your personal data from a legal person, the legal person has the obligation to inform you in this regard.
Occasionally, when we are conducting a recruitment process, we may collect your data from dedicated online platforms (eJobs, LinkedIn, etc.) or from the CVs you send us.
In addition, when you interact with us on social networks (i.e. likes, shares, comments, reviews, etc.), we will inevitably have access to your information, especially data that you have made public on your social media profile.
Please find below the purposes for which we process your data, the persons which have access to your data, and how we store it.
Personal data | Last name, first name, phone number, email address, data you made available on your social media account and any other data you voluntarily send us. |
Lawfulness of processing | ● We process your data in order to answer your request before concluding a contract (Art. 6/1/b of Regulation (EU) 2016/679) ● Pursuing our legitimate interest to answer any questions, complaints, or recommendations you send us, and to improve the services and experience we offer to our customers (Art. 6/1/f of Regulation (EU) 2016/679) |
Who can we share your data with? | ● IT service providers for our company (hosting and data storage), providers to whom we outsource certain technical support services for our website or suppliers of customer relationship management systems ● Social media platforms: Facebook, Youtube, Twitter ● Regulatory and other state authorities, if required by legal or statutory provisions. We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose. |
How long will we store the data | We will store your data in our database communications for maximum 1 year since our last interaction. Data transmitted through social media networks will be stored by them according to their policies. |
Where is the data stored | The data registered through the radox-radiators.com website will be stored on the hosting provider’s servers, located in the European Union. Data transmitted through social media networks will be stored by them according to their policies. Data we download locally will be stored on our secure, local and cloud servers. |
We may send you information about the products and services we offer if you have required it (via email, contact page or by subscribing to our newsletter) or in case you are already our customer, and this information may be of particular interest for you.
Personal data | Last name, first name, phone number, email address |
Lawfulness of processing | ● We process your data in order to answer your request before concluding a contract (Art. 6/1/b of Regulation (EU) 2016/679) ● We process these data based on your consent (Art. 6/1/a of Regulation (EU) 2016/679) given to perform marketing communications ● We will process these data pursuing our legitimate interest in case you are our customer and we consider that the information could be of great interest to you (Art. 6/1/f of Regulation (EU) 2016/679) |
Who can we share your data with? | ● IT service providers for our company (hosting and data storage), providers to whom we outsource certain technical support services for our website or suppliers of customer relationship management systems ● Newsletter service provider: with which the company has an ongoing contract ● SMS Marketing service provider: with which the company has an ongoing contract ● The integrated social media marketing service provider with which the company has an ongoing contract ● Regulatory and other state authorities, if required by legal or statutory provisions We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose. |
How long will we store the data | ● In case of a subscription to the newsletter, the data processing will continue until you request to unsubscribe. ● In case of processing conducted in our legitimate interest, when you are already our customer, we will process your data during the performance of the contract, and we will continue to do so for another 3 years after the termination of the contract |
Where data is stored | Data recorded on our website will be stored on the hosting provider’s servers, located in the European Union. Data shared with the newsletter or SMS service provider will be stored on their servers, according to their policies. Data we download locally will be stored on our secure, local and cloud servers. |
Radox-radiators.com wishes to increase the loyalty of its customers and to offer client development opportunities by organising campaigns, contests, or events.
Usually, depending on the specification, these events have their own regulation or policy. User registration is generally done by entering a valid email address. Participants who will enjoy certain benefits after participating in these events will be required additional information to enter in possession of the benefits.
Depending on the event, it may be necessary to provide additional information, such as personal number, date of birth, address, culinary or other preferences, to organise accommodation and transport (hotel booking, airline tickets, etc.).
Important: During these campaigns/contests/events, participants may be photographed or recorded to promote our community. Each time we will offer you the opportunity to exercise your right to object to be recorded/photographed.
Personal data | Name, surname, phone number, e-mail address, city, personal number (eventually a copy of the personal ID) for those who gain benefits |
Lawfulness of processing | ● We will process data using your consent (Art. 6/1/a GDPR) to perform marketing communications. ● We will process data pursuing our legitimate interest to register you to our campaigns/contests/events, to give you certain benefits, prizes or to make certain bookings (Art. 6/1/f of Regulation (EU) 2016/679) ● We will process the photos and video recordings of the participants, made during campaigns/contests/events, in order to pursue our legitimate interest to promote the company’s community as well as the company’s products (Art. 6/1 / f of Regulation (EU) 2016 / 679) |
Who can we share your data with? | ● IT service providers for our company (hosting and data storage), providers to whom we outsource certain technical support services for our website or suppliers of customer relationship management systems. ● Provider of billing and accounting services ● National Agency for Fiscal Administration ● Courier companies: with which the company has ongoing contracts. ● Third-party companies to whom we can outsource certain roles in organizing events (eg photographers, cameramen, event organizers, video telephony and online chat service providers) ● The company’s website or other websites owned by Radox as well as social media platforms: LinkedIn, Youtube, Twitter ● Regulatory and other state authorities, if required by legal or statutory provisions. We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose. |
How long will we store the data | ● Data of the participants who were not winners or who did not benefit from certain benefits will be stored for 12 months from the end of the contest/campaign/event. ● Data of the participants who received certain benefits and entered in the financial-accounting documents, will be stored in the archive for 5 years, starting with the end date of the financial year during which they were processed, according to the time periods set by the Accounting Law no. 82/1991 and Order no. 2634/2015. |
Where is the data stored | Data registered through the radox-radiators.com website will be stored on the hosting provider’s servers, located in the European Union. In case of benefits delivered through courier companies, the delivery data will be stored on the online platforms of the courier companies we work with and will be subject to their retention terms. Data we download locally will be stored on our secure, local and cloud servers. |
You may find us on Facebook, Twitter and Youtube. Whenever you interact with us through our social media accounts (eg comments, likes, shares, reviews, etc.) we will have access to your data made publicly available on your profiles.
Personal data | Name, photo, any publicly accessible information on your social media profiles, or voluntary communicated by you. |
Lawfulness of processing | We process your data in order to answer your request before concluding a contract (Art. 6/1/b of Regulation (EU) 2016/679), or pursuing our legitimate interest (Art. 6/1/f of Regulation (EU) 2016/679) to answer any question, suggestion or complaint you may send and to improve our services and the experience we offer our customers, plus the legitimate interest in keeping you up to date with news that radox-radiators.com publishes and which may be of interest to you. |
Who can we share your data with? | ● IT service providers for our company (hosting and data storage), providers to whom we outsource certain technical support services for our website or suppliers of customer relationship management systems ● Online platforms: Facebook, Twitter, Youtube ● The integrated social media marketing service provider with which the company has an ongoing contract ● Regulatory and other state authorities, if required by legal or statutory provisions. We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose. |
How long will we store the data | Data shared on social media networks will be stored by them according to their policies. |
Where data is stored | Data shared with social media platforms will be stored by them according to their own policies. Data we download locally will be stored on our secure, local and cloud servers |
It is the responsibility of radox-radiators.com and of the social platform (as associated operators), according to the European policies to process active displayed data (eg cookie ID) when a user of our website interacts with social networks through built-in buttons and widgets.
On our website, we have integrated social plugins of Facebook, Twitter, Youtube.
Personal data | Name, photo, any publicly accessible information on your social media profiles, or voluntary communicated by you. |
Lawfulness of processing | We will process your data pursuing our legitimate interest to facilitate an easy way to share content from our platform (Art. 6/1/f of Regulation (EU) 2016/679) |
Who can we share your data with? | ● IT service providers for our company (hosting and data storage) or providers to whom we outsource certain technical support services for our website or suppliers of customer relationship management systems ● Online platforms: Facebook, Twitter, Youtube ● Regulatory and other state authorities, if required by legal or statutory requirements. We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose. |
How long will we store the data | Data shared with social media platforms will be stored by them according to their own policies. |
Where data is stored | Data registered through the radox-radiators.com website will be stored on the hosting provider’s servers, located in the European Union. Data shared with social media platforms will be stored by them according to their own policies. Data we download locally will be stored on our secure, local and cloud servers. |
When you visit our website, we collect data about you through online identifiers (cookies and IP), stored in log files.
We use this information to be able to design our website according to the needs of our users. We may also use your IP address to diagnose any malfunctions of our servers and to manage our website, analyse trends, track visitor movements, and collect general demographic information that helps us identify visitor preferences.
You can find more information about cookies, as well as how to delete cookies and deactivate their tracking system by accessing the Cookie Policy available on our website.
Personal data | Internet Protocol (IP), computer general location, device (country level), website viewing history, timestamp, request / action |
Lawfulness of processing | ● We use cookies pursuing our legitimate interest, in order to make your experience on our website easy and pleasant, (Art. 6/1 / f of Regulation (EU) 2016/679) ● Non-essential cookies are not used without your consent (Art. 6/1 / a of Regulation (EU) 2016/679) |
Who can we share your data with? | ● IT service providers for our company (hosting and data storage), providers to whom we outsource certain technical support services for our website or suppliers of customer relationship management systems ● Third parties that place cookies: google.com, facebook.com, youtube.com, addthis.com ● Regulatory and other state authorities, if required by legal or statutory provisions. We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose. |
How long will we store the data | There are session cookies and persistent cookies. While the session cookies are deleted when the browser is closed, the persistent cookies may have a different lifetime, depending on the cookie’s purpose. You may find more information about the lifetime of the cookies we use in our Cookies Policy. |
Where data is stored | Data is stored on servers located in the European Union (e.g. Google / Facebook servers – Ireland for third-party cookies). |
Personal data |
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Lawfulness of processing | ● We process these data based on your consent (Art. 6/1/a of Regulation (EU) 2016/679) given to perform marketing communications ● We will process these data pursuing our legitimate interest in case we consider that the information could be of great interest to you (Art. 6/1/f of Regulation (EU) 2016/679) |
Who can we share your data with? | ● IT service providers for our company (hosting and data storage), providers to whom we outsource certain technical support services for our website or suppliers of customer relationship management systems ● Online platforms: Facebook ● The integrated social media marketing service provider with which the company has an ongoing contract: Facebook ● Regulatory and other state authorities, if required by legal or statutory provisions. We will only disclose your personal data to the extent that this is strictly necessary to achieve our specified purpose. |
How long will we store the data | Data shared with social media platforms will be stored by them according to their own policies. |
Where data is stored | Data shared with social media platforms will be stored by them according to their own policies. |
Radox-radiators.com pays close attention to protect your data and applies appropriate technical and organizational measures to ensure the protection of personal data processed, appropriate to the risks and categories of data protected. In particular, we protect your data by limiting the access to authorized persons, respecting the applicable laws, as well as taking measures against data change, loss, damage or destruction.
We apply some technical measures to prevent the access and changes made by unauthorized persons:
Remember, however, that no data processing is guaranteed 100% secure!
If you suspect a breach of the confidentiality of your data, please contact us immediately at
Our website may contain links to other websites that are not owned or controlled by us.
Please note that we are not responsible for the privacy practices of other websites or third parties.
We encourage you to be aware of this fact when you leave our website and to read the privacy policies of each website that may collect your personal data.
The content included on the Radox-radiators.com website is shown for information purposes only and it is made available in good faith. If the published content or any other information falls under the copyright laws or related laws, please let us know at , in order to take legal action.
RADOX assumes no responsibility and cannot be held liable for any damages caused by the improper use of the products / services contracted through this website.
We do not assume the liability for malfunctions, viruses, damage caused by system errors caused when accessing our webpages.
However, we will do our best to keep the information provided updated.
The image of the products is purely informative; some features of the products presented on the website may be modified without notice or may contain operation errors. In addition, it may happen that product descriptions could be incomplete, even if we try to keep the most relevant information.
Radox-radiators.com is not intended to be used by minors and does not collect through the website, knowingly, information about children under 18 years old. In case a minor will access and use our website, we will automatically consider that he/she had the consent of his/her legal guardian. If we discover that a minor has used our website without the consent of his/her legal guardian, we will delete all the personal data related to him/her.
The online platform radox-radiators.com does not intend to share personal data with partners outside the European Economic Area (“EEA”), except for the social media platforms or searching engines which, even if have EU representations, may store data on servers in the USA. We will make sure that these transfers occur in accordance with applicable data protection laws.
If following our legitimate commercial interests, or in order to offer a better experience on our website, we will need to transfer your data outside EEA, we will notify you.
As a data subject, you have specific legal rights with respect to the personal data we collect and process. Radox-radiators.com respects your rights and upholds your interests.
Unless the processing is necessary:
Time period: We will try to answer your request within 30 days. However, the period might be extended regarding the request’s complexity.
Restricting access: In certain situations, we may not be able to grant you access to all or part of your personal data due to restrictions provided by law. If we refuse your request to access your data, we will inform you of the reason for the refusal.
Impossibility of identification: In some cases, we may not be able to identify personal data due to the lack of identification elements provided in the application you send us. In such cases, if you do not provide additional information to identify you, we will not be able to comply with your request and allow you to exercise your legal rights, as described in this section.
You are not authorized to use the Radox-radiators.com website or its content for the following:
Any attempt to gain unauthorized access to the website and any attempt to fraud will be reported to the competent authorities. In case of any conflict between Radox-radiators.com and the user, we will try to resolve it amicably, by agreement between the two parties.
If not possible, the Romanian applicable legal provisions will be enforced, and the conflict will be addressed in front of the Romanian courts.
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